Refund policy

Return & Refund Policy

At Bactostore Ecommerce Private Limited, we strive to provide high-quality biotechnology and microbiology-based products. Due to the nature of our products, all sales are final.

No Return Policy

Bactostore Ecommerce Private Limited does not accept returns of any products once they have been delivered. We do not offer returns, exchanges, or replacements for products purchased through our website unless the product received is damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of receiving your order.

To report an issue, please email:

Email: pranavudg@gmail.com

Please include:
Order number
Product name
Description of the issue
Clear photographs of the product and packaging
Our team will review the case and determine an appropriate resolution.

Non-Returnable Items

All products sold by Bactostore Ecommerce Private Limited are non-returnable, including but not limited to:

Biofertilizers
Biofungicides
Biopesticides
Bionematicides
Poultry Probiotics
Aquaculture Products
Wastewater Treatment Microbes
Formulation Solutions
Sale Items
Gift Cards
Custom or Special Orders

No Refund Policy

We do not offer refunds for delivered products. Refunds will only be considered in exceptional cases where Bactostore Ecommerce Private Limited determines that a refund is warranted due to a verified product issue or order fulfillment error.

If approved, refunds will be processed to the original payment method within 10 business days.